Support
The TravelAdvocates Partnership Office will help you with every aspect of your business. There’s a great range of training and development opportunities, co-ordinated by our in house team, based on your individual needs.
Your support team of seasoned industry professionals at the Partnership Office in Auckland are only a phone call away. You’ll get to know them personally and they’ll get to know how they can help you individually.
Partnership Management is a key element of the on the ground support we provide, assisting with business planning, development and advice. We’ll catch up with you regularly face-to-face.
Here’s a snapshot of the support we offer
Finance Support Team
You’ll have control of your business with full 24/7 access to TravelAdvocates back/mid office system. Our finance team pays your commissions during the first week of each month and provides extensive reporting. You can track and clear outstanding commissions at any time. We’ll also complete BSP reconciliation on your behalf.
Fares & Ticketing Support Team
Using our online-fares & ticketing system is easy and is available 24/7.
Experienced staff on the help desk will assist with fare quotes, ticketing enquiries, tricky bookings and re-issues. Plus, after hours emergency ticketing assistance is available.
Marketing team
There’s heaps of marketing support available for your business. Check out what we supply to help grow your business.
Operations Support Team
The operations team wear many hats, helping you with supplier access and logins, maintenance of the Oracle intranet, organising cluster meetings, industry functions, sales reporting, in-house training etc. They provide the day-to-day assistance that helps support your business.
We’re streamlining communications for you with twice daily emails summarising every email suppliers send, in a move to make it easier for you to stay across all land, air and cruise deals and important updates – all part of our goal of ‘being the best partner in travel.
The TravelAdvocates Community
Whether it’s our first annual conference in Hawaii, or local meetings, get-togethers and destination days, there’s lots of events we have planned for you so you can exchange ideas, catch-up, learn, be entertained and have a whole lot of fun!
Our intranet is a comprehensive source of information for the network. You’ll find the in-house aggregator helpful for all your clients’ accomodation needs.
Using a closed group social media forum to share knowledge, learn and grow your business, you are never on your own.
Support on a Break
We recognise that every personal travel manager needs a break from their business. Many personal travel managers have developed their own buddy system for support when they are on leave, for those that don’t have a buddy, we will assist in matching you with the right person for your business mix.
Induction and Development Team
To set you up for success we can provide a full induction at the Auckland based Partnership Office where you can meet the team and experience detailed information sessions on all areas of your business.
Technology
Our experienced team of Travel IT professionals are on hand to guide you through the technology environment.
Our soon to be released consumer APP can earn you money while you are sleeping or enjoying life.
Our in-house hotel aggregator will assist with your clients’ accommodation needs.
Business Partnership Team
Your business partnership managers will work with you in developing your business through sales and marketing strategies.
Personal benefits include
15% discount on Allianz insurance - car, home, landlord and life insurance
BUPA corporate health plans
Vodafone corporate employee rates on pre-paid and mobile plans
